FAQ

What payment methods do you accept?

  • Acima
  • Progressive
  • Snap
  • Synchrony Bank
  • PayPal
  • Zell (contact us)
  • VISA, MasterCard, American Express, Debit cards
  • Bread
  • Klarna
  • Financing

Did my order go through?

  • You will receive a confirmation email as soon as your order has been received.
  • If you do not receive a confirmation email, please contact us at 786-502-2324.

How does financing work?

  • As long as you have a social security or ITIN number, a bank account open for more than 3 months with a minimum deposit of $1,000, you can apply.
  • Applying is absolutely free.
  • Applying will not affect your credit.

Which finance company can I use to purchase online?

  • Acima
  • Progressive
  • All others: Contact our store at 786-502-2324.

How do you secure shipment?

  • Our insurance company offers a shipping program that secures the shipment through FEDEX as the carrier.
  • An adult signature from the purchasing party must be present at the time of delivery, or your package will not be handed over.

When are orders shipped?

  • Orders are shipped 1-3 business days after they are placed, provided the product is in stock.
  • For customized products, please allow an additional 7-10 business days before shipment.

How do I know when my order is shipped?

  • You will receive a dispatch confirmation email with your tracking number as soon as your package leaves our facility.

Can you deliver to an alternative address that is not my shipping address?

  • Yes, you can choose an alternative delivery address at checkout.
  • Please note that we cannot deliver to PO Boxes for security reasons.

Can I change my shipping address?

  • If you provide the new address before dispatch, we will update it for you.
  • After dispatch, it's not possible to change the address. Any shipping fees necessary to reroute your package will apply.

Who pays for customs and import charges?

  • Outside the U.S., customs or import duties are charged upon reaching the destination country.
  • These charges must be paid by the recipient.
  • We have no control over these costs, which vary by country. Delays and additional charges may occur due to customs policies.

I saw a product I love, and now it’s out of stock or sold out. Will certain products be back in stock?

  • Many products sell out quickly, but we restock when possible.
  • You can sign up for the waitlist on each product page to receive alerts when your item is back in stock.

An item I bought is now on sale. Can I get the difference refunded?

  • We cannot predict when or if items will go on sale.
  • Unfortunately, we do not refund the difference between your purchase price and a later sale price.