FAQ
What payment methods do you accept?
Snap
Synchrony
BankPayPalZell (contact us)VISA, MasterCard, American Express, Debit cards
Bread
Klarna
Financing
Did my order go through?
You will receive a confirmation email as soon as your order has been received. If you do not receive a confirmation email, please contact
us at 786-502-2324.
How does financing work?
- As long as you have a social security or an Itin number, bank account open for more than 3 months with a minimum deposit of $1,000 you can apply.
- Applying is absolutely free.
- Applying will not affect your credit.
How do you secure shipment?
Our insurance company offers a shipping program which secures the shipment through FEDEX as the carrier. An adult signature from the purchasing party must be present at the time of delivery or your package will not be handed over to you.
When are orders shipped?
Orders are shipped 1-3 business days after they are placed, as long as the product is in stock. For customized products, please allow for an additional 7 to 10 business days before shipment.
How do I know when my order is shipped?
You will receive a dispatch confirmation email with your tracking number as soon as your package has left our facility.
Can you deliver to an alternative address that is not my shipping address?
You can choose an alternative delivery address when you are checking out. Please note that we cannot deliver to PO Boxes for security issues.
Can I change my shipping address?
If you are able to provide us with the new address prior to dispatch, we will be happy to update your address. However, once we have processed your order and it has been dispatched, it's not possible to change any address details. You will incur any shipping fees necessary to reroute your package.
Who pays for customs and import charges?
Outside of the U.S., customs or import duties are charged once a package reaches the destination country. These charges must be paid by the recipient of the shipment. We do not have any control over these costs and do not have specifics on what the costs may be, as customs policies and import duties vary widely from country to country. Please be aware that your package can be delayed by customs and that charges may be applied for the same reason.
I saw a product I love and, now it’s out of stock or sold out. Will certain products be back in stock?
Many of our products tend to sell out quickly, and we do restock when possible. If you would like to sign up on the waitlist (link on each product page), we will alert you when your item is back in stock.